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Access to our event community is available to Professional (Digital and In-Person), Speaker, Sponsor and VIP ticket holders only.  If you have not received the access code or would like to upgrade your ticket please get in touch with a member of the team at  ftlive@ft.com

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Access to our event community is available to Professional (Digital and In-Person), Speaker, Sponsor and VIP ticket holders only.  If you have not received the access code or would like to upgrade your ticket please get in touch with a member of the team at  ftlive@ft.com

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    Frequently asked questions

    Attending in-person


    How do I register? 

    Click 'RESERVE TABLE’ in the toolbar at the top of the page. Once you have selected your preferred pass and completed registration, you will receive a confirmation email with your booking information.


    How will I gain entry to the event?

    Once you have completed your registration you will receive a confirmation email. Shortly after you will receive an email from an FT team member with a link to a platform called zkipster where you will input the details of all your table members. When you arrive at the venue on the day, simply tell the registration desk staff your name to gain entry to the event. You may be asked to share your confirmation email so please have that to hand.


    Why can't I find any emails related to the event?

    You may have accidentally unsubscribed. Please contact the FT Live Customer Services Team via email at ftlive@ft.com or by calling +44 (0) 207 775 6653.

    How will my personal data be handled?  

    Your personal data will be processed in accordance with our Privacy Policy.

    Pass Queries


    What is the cancellation policy?  

    If you can no longer attend the conference and you have bought a pass, please contact the FT Live Customer Services Team as soon as possible via email at ftlive@ft.com or by calling +44 (0) 207 775 6653. To find out more about cancellation fees please visit our FT Live Terms and Conditions page.


    Can I transfer or upgrade my pass?

    If you would like to transfer your pass to another person or upgrade your pass, please contact the FT Live Customer Services Team via email at ftlive@ft.com or by calling +44 (0) 207 775 6653.


    Are there discounted passes available?

    Our pricing is designed to reward larger bookings, ensuring the larger your group the lower the per-person cost. This is already incorporated into the pricing shown on the website. We do not offer further discounts on top of this.

    Venue

    How do I get to the venue?

    The event will be taking place at Gotham Hall, New York. Further details can be found on our website.

    Is the venue accessible? 

    We select our venues to ensure that all our events are as accessible as possible for our guests. If you have any specific accessibility requirements you will have the opportunity to indicate this when registering your table members details for the event (via our event platform zkipster - link sent separately after booking).

    Hospitality 

    Will food and drink be provided at the event?

    Yes, food and drink will be provided at the event. 


    I have dietary requirements, what should I do? 

    If you have any specific dietary requirements you will have the opportunity to state them when registering your table members details for the event (via our event platform zkipster - link sent separately after booking).


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